Meet Our Staff

Our staff here at Heritage Toyota is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our Executive Management Staff

President, Owner Dillon  Machavern
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President, Owner
Dillon Machavern
Owner David  Machavern
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Owner
David Machavern
Chief Financial Officer Suzy Johnson
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Chief Financial Officer
Suzy Johnson
Sales Director Ryan  Denecker
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Phone: (802) 865-8122
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Sales Director
Ryan Denecker
Parts & Service Director Mike  Colburn
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Phone: (802) 865-8243
Parts & Service Director
Mike Colburn
HR Director Melissa  Hamblett
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Phone: (802) 865-8270
HR Director
Melissa Hamblett

Meet Our Sales Staff

Sales Director Ryan  Denecker
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Phone: (802) 865-8122
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Sales Director
Ryan Denecker
General Sales Manager Frankie  Candido
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Phone: (802) 865-8201
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General Sales Manager
Frankie Candido
Sales Manager Conor  McQuade
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Phone: (802) 865-8223
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Meet Conor
Sales Manager
Conor McQuade
Sales Manager Andy  Milburn
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Phone: (802) 865-8276
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Sales Manager
Andy Milburn
Sales Manager Josh  Cousino
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Phone: (802) 865-8237
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Sales Manager
Josh Cousino
Swap & New Vehicle Inventory Peter  Mickel
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Phone: (802) 865-8214
Swap & New Vehicle Inventory
Peter Mickel
Buyer Rich Echols
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Phone: (802) 542-8059
Buyer
Rich Echols
Lead F&I Manager Christine  Donahue
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Phone: (802) 865-8235
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Lead F&I Manager
Christine Donahue
F&I Manager Patrick  Weeks
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Phone: (802) 865-8295
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F&I Manager
Patrick Weeks
F&I Manager Chris Ferguson
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Phone: (802) 865-8206
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F&I Manager
Chris Ferguson
F&I Manager Matt  Messenger
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Phone: (802) 865-8208
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F&I Manager
Matt Messenger
Administrative Assistant Ann  Hill
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Phone: (802) 865-8219
Administrative Assistant
Ann Hill
Sales Representative Rob  Ploof
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Phone: (802) 865-8259
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Sales Representative
Rob Ploof
Sales Representative Billy  Burke
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Phone: (802) 865-8281
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Sales Representative
Billy Burke
Sales Representative Joseph  Cornelio
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Phone: (802) 865-8248
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Sales Representative
Joseph Cornelio
Sales Representative Casey  Morrow
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Phone: (802) 865-8261
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Sales Representative
Casey Morrow
Sales Representative Daniel  Pasco
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Phone: (802) 865-8221
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Sales Representative
Daniel Pasco
Sales Representative Adam Safford
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(802) 865-8293
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Sales Representative
Adam Safford
Sales Representative Joe Mount
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Phone: (802) 865-8222
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Sales Representative
Joe Mount
Sales Representative Lindsey Rendall
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Phone: (802) 865-8229
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Sales Representative
Lindsey Rendall
Sales Representative Colby Mason
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Phone: (802) 865-8227
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Sales Representative
Colby Mason
Sales Representative Tyber Longacre
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Phone: (802) 865-8258
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Sales Representative
Tyber Longacre
Sales Representative Brian Declue
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Phone: (802) 865-8232
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Sales Representative
Brian Declue
Sales Representative Caroline Aley
Sales Representative
Caroline Aley
Sales Representative Tom Shaw
Sales Representative
Tom Shaw
Sales Representative Jerry Berkowitz
Sales Representative
Jerry Berkowitz
Sales Representative Antony Wathugi
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Phone: (802) 865-8216
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Sales Representative
Antony Wathugi
Sales Representative Ryan Slattery
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Phone: (802) 865-8236
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Sales Representative
Ryan Slattery
Sales Representative Isaiah Amador
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Phone: (802) 865-8211
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Sales Representative
Isaiah Amador

Meet Our Service Staff

Parts & Service Director Mike  Colburn
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Phone: (802) 865-8243
Parts & Service Director
Mike Colburn
Operations Leader Ray  Muzzy
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Phone: (802) 865-8254
Operations Leader
Ray Muzzy
Service Lane Supervisor Michaela Dubie
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Phone: (802) 542-8057
Service Lane Supervisor
Michaela Dubie
Administrative Assistant Abby  Boss
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Phone: (802) 542-8014
Administrative Assistant
Abby Boss
Rental Coordinator Angeline Costa
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Phone: (802) 542-8006
Rental Coordinator
Angeline Costa
Service Advisor Ryan  Machavern
Service Advisor
Ryan Machavern
Service Advisor Franklin  Wainwright
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Phone: (802) 542-8019
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Service Advisor
Franklin Wainwright
Service Advisor Brett Anesh
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Phone: (802) 542-8075
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Service Advisor
Brett Anesh
Service Advisor Eldin Muhic
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Phone: (802) 542-8095
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Service Advisor
Eldin Muhic
Service Advisor Isis Garden
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Phone: (802) 542-8042
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Service Advisor
Isis Garden
Service Advisor Michael  Glassmoyer
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Phone: (802) 542-8073
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Service Advisor
Michael Glassmoyer
Service Advisor Clara Griffin
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(802) 542-8071
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Service Advisor
Clara Griffin
Service Advisor Joshua Rodolfy
Service Advisor
Joshua Rodolfy
Shuttle Driver Sefik Gosto
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Shuttle Driver
Sefik Gosto
Shuttle Driver Duane Crowley
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Shuttle Driver
Duane Crowley
Shop Foreman Pete  Mason
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Shop Foreman
Pete Mason
Shop Foreman Brandon Hammond
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Shop Foreman
Brandon Hammond

Meet Our Internet Sales Staff

Internet Sales Manager Alex  Bushey
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Phone: (802) 865-8266
Internet Sales Manager
Alex Bushey
Internet Sales Team Lead Adam  Wright
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Phone: (802) 865-8224
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Internet Sales Team Lead
Adam Wright
Internet Sales Specialist Rick  Rice
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Phone: (802) 865-8205
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Internet Sales Specialist
Rick Rice
Internet Sales Specialist Alexis Williams
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Phone: (802) 865-8213
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Internet Sales Specialist
Alexis Williams
Internet Sales Specialist Nick McCarthy
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Phone: (802) 865-8231
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Internet Sales Specialist
Nick McCarthy

Meet Our Call Center Staff

Call Center Team Lead Amanda Bean
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Phone: (802) 542-8032
Call Center Team Lead
Amanda Bean
Call Center Representative Amy  Richardson
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Phone: (802) 542-8010
Call Center Representative
Amy Richardson
Call Center Representative Diane Nadon
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Phone: (802) 547-8067
Call Center Representative
Diane Nadon
Call Center Representative Katy LaFrance
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Phone: (802) 542-8060
Call Center Representative
Katy LaFrance
Call Center Representative Sam Hope
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Call Center Representative
Sam Hope
Switchboard Operator Karan  Champney
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Phone: (802) 542-8021
Switchboard Operator
Karan Champney
Switchboard Operator Holly  Mickle
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Phone: (802) 865-8200
Switchboard Operator
Holly Mickle
Switchboard Operator Peggy  Ray
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Switchboard Operator
Peggy Ray

Meet Our Parts Staff

Parts & Service Director Mike  Colburn
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Phone: (802) 865-8243
Parts & Service Director
Mike Colburn
Parts Manager Rob  Brennan
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Phone: (802) 865-8244
Parts Manager
Rob Brennan
Parts Counterperson Dave  Cruickshank
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Phone: (802) 542-8047
Parts Counterperson
Dave Cruickshank
Parts Counterperson Eric  Laing
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Phone: (802) 865-8102
Parts Counterperson
Eric Laing
Parts Counterperson Rob  Shangraw
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Phone: (802) 865-8106
Parts Counterperson
Rob Shangraw
Parts Counterperson Nicolas  Ledo
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Phone: (802) 542-8069
Parts Counterperson
Nicolas Ledo
Shipping & Receiving Stacy  Hill
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Phone: (802) 542-8082
Shipping & Receiving
Stacy Hill
Wholesale Parts Sales Thomas  Orth
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Phone: (802) 542-8047
Wholesale Parts Sales
Thomas Orth

Meet Our Autoshine Staff

Manager Randy  Morits
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Phone: (802) 865-8185
Manager
Randy Morits
Administrative Assistant Bridget  Russin
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Phone: (802) 865-8077
Administrative Assistant
Bridget Russin
Reconditioner Zeke Lutz
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Reconditioner
Zeke Lutz
Reconditioner Eric  Laflam
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Reconditioner
Eric Laflam
Reconditioner Norm  Cobb
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Reconditioner
Norm Cobb
Reconditioner Bill  Keough
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Reconditioner
Bill Keough
Reconditioner Jason  Legg
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Reconditioner
Jason Legg
Reconditioner Charlie Burdick
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Reconditioner
Charlie Burdick
Reconditioner Evan Kehaya
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Reconditioner
Evan Kehaya
Reconditioner Manny Perez
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Reconditioner
Manny Perez

Meet Our Collision Center Staff

Collision Center Manager Samara Owen
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Phone: (802) 542-8044
Collision Center Manager
Samara Owen
Snack Supervisor Abby Owen
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Snack Supervisor
Abby Owen
Estimator Travis Jacques
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Phone: (802) 542-8009
Estimator
Travis Jacques
Estimator Elizabeth Bockus
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Phone: (802) 542-8041
Estimator
Elizabeth Bockus

Meet Our Human Resources Staff

HR Director Melissa  Hamblett
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Phone: (802) 865-8270
HR Director
Melissa Hamblett
HR Coordinator Kelsey Gingras
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HR Coordinator
Kelsey Gingras
Recruiter  Brittany Levandowski
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(802) 865-8188
Recruiter
Brittany Levandowski

Meet Our Marketing Staff

Digital Marketing Specialist Ross  Mickel
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Phone: (802) 865-8131
Digital Marketing Specialist
Ross Mickel
Social Media Specialist Morgan Laurie-Day
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Social Media Specialist
Morgan Laurie-Day
Social Media Specialist Jack Nichols
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Social Media Specialist
Jack Nichols

Meet Our IT Staff

IT Manager Jay Currier
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Phone: (802) 542-8013
IT Manager
Jay Currier
IT System Administator Mitchell Gibson
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Phone: (802) 542-8049
IT System Administator
Mitchell Gibson
IT Support Specialist Tenam Lama
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Phone: (802) 542-8097
IT Support Specialist
Tenam Lama

Our Location

Heritage Toyota
1620 Shelburne Rd
South Burlington, VT 05403

Sales: (802) 865-8200
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Autoshine Hours

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Our sales rep Lindsey was simply outstanding! The entire team made us feel welcomed and valued our business. Have done business with the Heritage dealership for more than a decade now, and this team is hands-down the best at finding the right vehicle for the customer, and ensuring the customer...

- Betty Koshinsky, GOOGLE

Ryan was great to work with. Appreciate him listening to my needs and considering multiple approaches to getting my car replaced. Thanks Ryan!

- toyotasonly, DEALERRATER

Lindsey was great! She was knowledgeable and professional while being personable and a joy to work with. We bought our first electric vehicle from her in part because she was able to answer all of our questions about the 2026 bz.

- jpfalsgraf, DEALERRATER

Tom was so great to work with. He was personable and listened to our needs. He was knowledgeable but not pushy. Purchasing a car through him was a great, easy experience!

- LHP, DEALERRATER

Friendly people at Heritage and the car I received was perfectly cleaned, detailed and ready to go. Brian was easy to talk to, he answered all my questions and communicated as needed without too much pressure.

- TGod, DEALERRATER

Walked in off the street and left with a great car. Daniel was down to earth and easy to work with. No pushy vibes, overall great experience

- Lucas Erler, GOOGLE

I recently traded in my 2012 Prius for a new 2026 Prius and I couldn’t be more pleased with both my new Prius and the overall experience dealing with the Heritage sales team. I offer a special shout out to Colby Mason, my sales representative, who has worked with me throughout this process to...

- Sandra Crocker, GOOGLE

My new RAV4 is the third vehicle that I have leased through Daniel P. and the team at Heritage. Their professionalism, courtesy, and friendliness are unparalleled. Many thanks to all!

- Rudy Spannaus, GOOGLE

I highly recommend Joe to anyone looking for a stress-free car-buying experience. Thank you for making the purchase of my new Corolla so easy and positive!

- junoctdec, DEALERRATER

Great customer service and cars

- Phyllis Stambolian, GOOGLE

Very helpful sales rep (Ryan). No pressure. Helped us figure out the best fit for us for vehicle choice and financing options. We made our best choice and went home that evening with our new truck. Financing bro (Matt) also helpful and efficient. Overall a great experience.

- Fran Cook, GOOGLE

We were very pleased with Lindsey!! She really was fantastic and working with her was enjoyable. She answered all of our questions quickly and clearly., and was even flexible with our availability, which was priceless. We would highly recommend her as well as Heritage Toyota to anyone. Thanks again...

- Nathan Partington, GOOGLE

The dealership was patient and flexible with our search for a new vehicle and found one that we wanted. Our salesperson, Joe Mount, was phenomenal. He was straight forward and provided pros and cons to different options, colors, etc. He kept in touch throughout the process in just the right amount....

- VermontDan, DEALERRATER

Had a very pleasant buying experience. Lindsey was fun to work with. Zero pressure and very knowledgeable. Totally would recommend her to anyone looking to purchase a vehicle that's even dealer gun shy. Finance manager, Matt Messenger, was easy to work with also. Very happy with the Heritage team....

- VTBKRDS, DEALERRATER

Lindsey was great to work with! She is very knowledgeable and kept us updated as we waited for our new Rave 4. The whole transaction was great! Lindsey is a wonderful asset to your team at Heritage Toyota!

- vtstitch, DEALERRATER

We enjoyed our experience working with Rob, what a genuinely nice and friendly person. It was very easy to communicate with him during the process and we did not feel pressured!

- DeBedouts, DEALERRATER

I would highly recommend Heritage Toyota in South Burlington. Joe Cornelio was very helpful and made me feel welcome. I bought a Toyota Corolla from them and Joe made the whole process stress free and enjoyable. He and the finance manager Chris Ferguson didn't try to push me into buying extras that...

- maryfnorthrup, DEALERRATER

Great experience buying a car from Caroline. She was very responsive, respectful and easy to work with. Her communication was amazing and made the process very easy from start to finish.

- tycallister5, DEALERRATER

A huge shout out to Joe Cornelio for helping me purchase my 2023 Toyota Corolla. He was friendly and patient while I waited for my insurance money. He was very helpful and made the whole experience stress free. Also, a quick thank you to Chris Ferguson for his help as well.

- Mary Northrup, GOOGLE

Heritage is a great dealership to deal with. No pressure to buy and easy to negotiate with. Brian was incredible and very easy and understanding to work with. He is also very patient as well..

- Krburbank, DEALERRATER

Everyone here is very friendly and very patient for you to make a decision They’re not pushy They’re willing to help you out Yes, I would recommend them

- Cathy Gratton, GOOGLE

The entire staff was super friendly and we did not feel pressured to make a purchase. Our salesman was personable and organized. This was a positive experience and I am inclined to purchase my next car at Heritage as well.

- Heather MacDonald, GOOGLE

Having bought so many cars over the decades, we find Joe Cornelio is the best we’ve had. Ever. Kind, knowledgeable, efficient, energetic, respectful and competent. We will be buying Toyotas from Joe for years to come. Highly highly recommend him.

- causer_wager2h, DEALERRATER

Lindsey was prompt, knowledgeable and great to work with! She came in on her day off to help meet our needs!!!

- caralynncas, DEALERRATER

Awesome Service across the board!!

- Aiden Brace, GOOGLE

Tom was great to work with. Not pushy at all and listened to what I wanted.

- Colleen Gallagher, GOOGLE

Joe Cornelio is your guy. No pressure, energetic, knowledgeable, efficient, personable. Made buying a car a breeze.

- Peter K Lourie, GOOGLE

Thank you Ryan for helping my granddaughter and me in finding a safe car. You were very helpful and informative and a pleasure to work with. I certainly will keep you in mind in 3 years when I trade my present car.

- ahull3277, DEALERRATER

Everything went very smoothly. Lindsey was wonderful to work with. Very knowledgeable, friendly and responsive. We had a great experience.

- skline2959, DEALERRATER

Happy to be a repeat customer at Heritage Toyota! This time, I was working with Rob, and he did a great job making the process straightforward and efficient. Thanks!

- Nicole Phelps, GOOGLE

Heritage Toyota was absolutely fantastic from start to finish. They worked hard to get me in the car I was looking for at the best price possible. Absolutely a 10/10 experience. You don't get customer service experiences like Heritage Toyota anymore. It's so rare that they stand out way above the...

- Steve Bradshaw, GOOGLE

Lindsey is absolutely terrific!! She was earnest, forthright and wanted to educate me on the best decision for my car needs. You won’t find a more honest straightforward kind knowledgeable person anywhere. I am so grateful I had the chance to meet and work with Lindsey!!

- Vermontkm, DEALERRATER

Lindsey Rendall was terrific! This is the second car we have purchased through her and our experience was easy breezy. She found us exactly what we wanted and made the whole process completely painless.

- lauraneed, DEALERRATER

Great and easy experience with Tom Shaw at Heritage Toyota. I had a car and general price in mind and we worked through it in a very conversational manner. I never felt pressured to buy instead, we both wanted to make a fair deal happen. Great experience.

- Brian Hines, GOOGLE

Three of my family members have bought vehicles from this dealership.

- Erin QJones, GOOGLE

Heritage Sales Team is outstanding

- Cindy Dodds, GOOGLE

I purchased my first car here! Huge shoutout to Adam Safford. He answered all my questions, even the obscure ones, with patience and kindness. I was nervous about the process, but they made it very easy and straightforward.

- Taylorminer98, DEALERRATER

Working with Lexi and Antony to get my first car was amazing!

- Trista Acebo, GOOGLE
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