Meet Our Staff

Our staff here at Heritage Toyota is here for your convenience. Feel free to contact us with questions or for a test drive.

Meet Our Executive Management Staff

President, Owner David  Machavern
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President, Owner
David Machavern
Vice President, Owner Dillon  Machavern
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Vice President, Owner
Dillon Machavern
Sales Director Ryan  Denecker
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Phone: (802) 865-8122
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Sales Director
Ryan Denecker
Parts & Service Director Mike  Colburn
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Phone: (802) 865-8243
Parts & Service Director
Mike Colburn
HR Director Melissa  Hamblett
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Phone: (802) 865-8270
HR Director
Melissa Hamblett

Meet Our Sales Staff

Sales Director Ryan  Denecker
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Phone: (802) 865-8122
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Sales Director
Ryan Denecker
Sales Manager Conor  McQuade
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Phone: (802) 865-8223
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Meet Conor
Sales Manager
Conor McQuade
Sales Manager Andy  Milburn
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Phone: (802) 865-8276
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Sales Manager
Andy Milburn
Sales Manager Josh  Cousino
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Phone: (802) 865-8237
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Sales Manager
Josh Cousino
Sales Manager Frankie  Candido
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Phone: (802) 865-8201
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Sales Manager
Frankie Candido
Swap & New Vehicle Inventory Peter  Mickel
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Phone: (802) 865-8214
Swap & New Vehicle Inventory
Peter Mickel
Buyer Rich Echols
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Phone: (802) 542-8059
Buyer
Rich Echols
Lead F&I Manager Christine  Donahue
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Phone: (802) 865-8235
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Lead F&I Manager
Christine Donahue
F&I Manager Patrick  Weeks
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Phone: (802) 865-8295
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F&I Manager
Patrick Weeks
F&I Manager Chris Ferguson
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Phone: (802) 865-8206
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F&I Manager
Chris Ferguson
F&I Manager Matt  Messenger
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Phone: (802) 865-8208
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F&I Manager
Matt Messenger
Administrative Assistant Ann  Hill
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Phone: (802) 865-8219
Administrative Assistant
Ann Hill
Sales Representative Rob  Ploof
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Phone: (802) 865-8259
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Sales Representative
Rob Ploof
Sales Representative Billy  Burke
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Phone: (802) 865-8281
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Sales Representative
Billy Burke
Sales Representative Joseph  Cornelio
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Phone: (802) 865-8248
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Sales Representative
Joseph Cornelio
Sales Representative Casey  Morrow
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Phone: (802) 865-8261
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Sales Representative
Casey Morrow
Sales Representative Daniel  Pasco
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Phone: (802) 865-8221
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Sales Representative
Daniel Pasco
Sales Representative Adam Safford
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(802) 865-8293
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Sales Representative
Adam Safford
Sales Representative Joe Mount
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Phone: (802) 865-8222
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Sales Representative
Joe Mount
Sales Representative Lindsey Rendall
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Phone: (802) 865-8229
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Sales Representative
Lindsey Rendall
Sales Representative Colby Mason
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Phone: (802) 865-8227
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Sales Representative
Colby Mason
Sales Representative Tyber Longacre
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Phone: (802) 865-8258
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Sales Representative
Tyber Longacre
Sales Representative Trevor Kipp
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Phone: (802) 865-8299
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Sales Representative
Trevor Kipp
Sales Representative Brian Declue
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Phone: (802) 865-8232
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Sales Representative
Brian Declue
Sales Representative Caroline Aley
Sales Representative
Caroline Aley
Sales Representative Tom Shaw
Sales Representative
Tom Shaw
Sales Representative Jerry Berkowitz
Sales Representative
Jerry Berkowitz
Sales Representative Antony Wathugi
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Phone: (802) 865-8216
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Sales Representative
Antony Wathugi

Meet Our Internet Sales Staff

Internet Sales Manager Alex  Bushey
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Phone: (802) 865-8266
Internet Sales Manager
Alex Bushey
Internet Sales Team Lead Adam  Wright
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Phone: (802) 865-8224
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Internet Sales Team Lead
Adam Wright
Internet Sales Specialist Ed  Larkin
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Phone: (802) 865-8225
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Internet Sales Specialist
Ed Larkin
Internet Sales Specialist Rick  Rice
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Phone: (802) 865-8205
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Internet Sales Specialist
Rick Rice
Internet Sales Specialist Alexis Williams
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Phone: (802) 865-8213
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Internet Sales Specialist
Alexis Williams
Internet Sales Specialist Nick McCarthy
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Phone: (802) 865-8231
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Internet Sales Specialist
Nick McCarthy

Meet Our Service Staff

Parts & Service Director Mike  Colburn
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Phone: (802) 865-8243
Parts & Service Director
Mike Colburn
Operations Leader Ray  Muzzy
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Phone: (802) 865-8254
Operations Leader
Ray Muzzy
Service Lane Supervisor Michaela Dubie
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Phone: (802) 542-8057
Service Lane Supervisor
Michaela Dubie
Administrative Assistant Abby  Boss
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Phone: (802) 542-8014
Administrative Assistant
Abby Boss
Rental Coordinator Angeline Costa
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Phone: (802) 542-8006
Rental Coordinator
Angeline Costa
Service Advisor Ryan  Machavern
Service Advisor
Ryan Machavern
Service Advisor Franklin  Wainwright
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Phone: (802) 542-8019
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Service Advisor
Franklin Wainwright
Service Advisor Brett Anesh
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Phone: (802) 542-8075
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Service Advisor
Brett Anesh
Service Advisor Charity Streeter
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Phone: (802) 542-8058
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Service Advisor
Charity Streeter
Service Advisor Eldin Muhic
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Phone: (802) 542-8095
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Service Advisor
Eldin Muhic
Service Advisor Isis Garden
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Phone: (802) 542-8042
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Service Advisor
Isis Garden
Service Advisor Michael  Glassmoyer
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Phone: (802) 542-8073
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Service Advisor
Michael Glassmoyer
Service Advisor Clara Griffin
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(802) 542-8071
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Service Advisor
Clara Griffin
Service Advisor Joshua Rodolfy
Service Advisor
Joshua Rodolfy
Shuttle Driver Sefik Gosto
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Shuttle Driver
Sefik Gosto
Shuttle Driver Duane Crowley
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Shuttle Driver
Duane Crowley
Shop Foreman Pete  Mason
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Shop Foreman
Pete Mason
Shop Foreman Toby  Tyler
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Shop Foreman
Toby Tyler
Shop Foreman Brandon Hammond
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Shop Foreman
Brandon Hammond

Meet Our Call Center Staff

Call Center Team Lead Amanda Bean
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Phone: (802) 542-8032
Call Center Team Lead
Amanda Bean
Call Center Representative Amy  Richardson
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Phone: (802) 542-8010
Call Center Representative
Amy Richardson
Call Center Representative Diane Nadon
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Phone: (802) 547-8067
Call Center Representative
Diane Nadon
Call Center Representative Katy LaFrance
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Phone: (802) 542-8060
Call Center Representative
Katy LaFrance
Call Center Representative Sam Hope
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Call Center Representative
Sam Hope
Switchboard Operator Karan  Champney
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Phone: (802) 542-8021
Switchboard Operator
Karan Champney
Switchboard Operator Holly  Mickle
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Phone: (802) 865-8200
Switchboard Operator
Holly Mickle
Switchboard Operator Peggy  Ray
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Switchboard Operator
Peggy Ray

Meet Our Parts Staff

Parts & Service Director Mike  Colburn
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Phone: (802) 865-8243
Parts & Service Director
Mike Colburn
Parts Manager Rob  Brennan
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Phone: (802) 865-8244
Parts Manager
Rob Brennan
Parts Counterperson Dave  Cruickshank
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Phone: (802) 542-8047
Parts Counterperson
Dave Cruickshank
Parts Counterperson Eric  Laing
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Phone: (802) 865-8102
Parts Counterperson
Eric Laing
Parts Counterperson Rob  Shangraw
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Phone: (802) 865-8106
Parts Counterperson
Rob Shangraw
Parts Counterperson Nicolas  Ledo
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Phone: (802) 542-8069
Parts Counterperson
Nicolas Ledo
Shipping & Receiving Stacy  Hill
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Phone: (802) 542-8082
Shipping & Receiving
Stacy Hill
Wholesale Parts Sales Thomas  Orth
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Phone: (802) 542-8047
Wholesale Parts Sales
Thomas Orth

Meet Our Autoshine Staff

Manager Randy  Morits
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Phone: (802) 865-8185
Manager
Randy Morits
Administrative Assistant Bridget  Russin
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Phone: (802) 865-8077
Administrative Assistant
Bridget Russin
Reconditioner Zeke Lutz
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Reconditioner
Zeke Lutz
Reconditioner Eric  Laflam
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Reconditioner
Eric Laflam
Reconditioner Norm  Cobb
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Reconditioner
Norm Cobb
Reconditioner Bill  Keough
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Reconditioner
Bill Keough
Reconditioner Jason  Legg
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Reconditioner
Jason Legg
Reconditioner Charlie Burdick
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Reconditioner
Charlie Burdick
Reconditioner Evan Kehaya
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Reconditioner
Evan Kehaya
Reconditioner Manny Perez
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Reconditioner
Manny Perez

Meet Our Collision Center Staff

Collision Center Manager Samara Owen
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Phone: (802) 542-8044
Collision Center Manager
Samara Owen
Snack Supervisor Abby Owen
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Snack Supervisor
Abby Owen
Estimator Travis Jacques
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Phone: (802) 542-8009
Estimator
Travis Jacques
Estimator Elizabeth Bockus
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Phone: (802) 542-8041
Estimator
Elizabeth Bockus

Meet Our Human Resources Staff

HR Director Melissa  Hamblett
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Phone: (802) 865-8270
HR Director
Melissa Hamblett
HR Coordinator Kelsey Gingras
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HR Coordinator
Kelsey Gingras
Recruiter  Brittany Levandowski
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(802) 865-8188
Recruiter
Brittany Levandowski

Meet Our Marketing Staff

Digital Marketing Specialist Ross  Mickel
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Phone: (802) 865-8131
Digital Marketing Specialist
Ross Mickel
Social Media Specialist Morgan Laurie-Day
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Social Media Specialist
Morgan Laurie-Day
Social Media Specialist Jack Nichols
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Social Media Specialist
Jack Nichols

Meet Our IT Staff

IT Manager Jay Currier
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Phone: (802) 542-8013
IT Manager
Jay Currier
IT System Administator Mitchell Gibson
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Phone: (802) 542-8049
IT System Administator
Mitchell Gibson
IT Support Specialist Tenam Lama
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Phone: (802) 542-8097
IT Support Specialist
Tenam Lama

Our Location

Heritage Toyota
1620 Shelburne Rd
South Burlington, VT 05403

Sales: (802) 865-8200
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Autoshine Hours

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Great overall experience, from start to finish. Adam was easy to work with and upfront and clear about process.

- Carla, DEALERRATER

Awesome experience, worked with Tyber Longacre. Wasn't pushy at all, and worked with us on our many requests. Walked out with a great deal and a great car.

- Alex Khalkhali, GOOGLE

I went to Heritage with an idea of what I wanted and how much I wanted to pay. Joe showed me all the deals for what I was looking for and other deals. I ended up leaving with a much better car, because it had a better deal, and not far financially from what I planned. Him and Christine from...

- miromao80, DEALERRATER

Couldn’t be happier with my experience at heritage and am so thankful for Trevor who made us feel welcome and comfortable. I would recommend if you’re looking at a Toyota you make this your first stop!

- Melissa, DEALERRATER

I don’t love car shopping, but Joe was great to work with. Not pushy, helpful, and willing to work with us with through unusual circumstances. I think this is the 3rd or 4th car we’ve bought from Heritage and it’s always a good experience.

- Stephen Cohen, GOOGLE

They were wonderful. Trevor was so nice and helped with everything I needed to know about my lease question. I would absolutely recommend they see him for there next new car!

- [email protected], DEALERRATER

Joe and the team at Heritage were great. The process was smooth and relatively easy. Joe was knowledgeable and got us all set up tech wise before leaving. Also appreciate their kindness and patience with us while trading off kid duties to get the process done.

- Katelynn P, DEALERRATER

I can't say enough about how good my experience was leasing my new Tacoma at Heritage Toyota. Joe Mount was amazing to work with, I mentioned to him how much I didn't like the process of "vehicle shopping " and he completely changed my views on it. He was kind and helpful thevery step of the way....

- fullzone2002, DEALERRATER

Joe was fantastic! Very knowledgeable, never pushy and goes above and beyond to make his customers experience as easy as possible. I’d send anyone his way looking for a new vehicle. I love mine and next time I’m looking I will absolutely be back to work with Joe!

- Marisa, DEALERRATER

Joe was truly wonderful to work with. He worked with my specific budget needs and was extremely helpful in the process from start to finish. He took additional time to make sure I had all my questions answered and ensured the vehicle was set to my preferences before I left. I’d happily work with...

- Tessamdearborn, DEALERRATER

We had a great experience with Jerry at Heritage Toyota. We are a busy family on the weekends and Jerry was able to get us to test drive the car we were interested in, get answers to all of our questions, and get the process rolling to purchase the car. He moved quickly but was also very personable...

- Ouellettefamily22, DEALERRATER

Very good experience buying our 4 runner. Great people to work with. Highly recommend!

- Robert Bartlett, GOOGLE

Adam was fantastic to work with! He made the process of buying my new RAV4 seamless and easy. He had everything set up and ready to go for when I went to pick it up. I can’t recommend Adam enough! Thank you!

- Eric Barker-Rowe, DEALERRATER

I haven’t used this dealership in a long time as I generally purchase Chevys. My overall experience with the dealership was great for the purchase of a new Toyota.

- Mark, DEALERRATER

I had an excellent experience. Adam Safford answered all of my questions. He was easy to understand. I think that the 2025 Toyota RAV4 is a great buy, I look forward to driving it

- wgaydos6, DEALERRATER

Awesome, Customer service Billy Burke was very good treated us with respect he helped us get into a 2019 Toyota 4 runner right from the first phone call to walking out the door Thank u Billy.and Chris Ferguson for doing all the end Paperwork u guys r AWESOME.

- Tina Bartlett, GOOGLE

Tyber was super supportive. We bought our first new car and he was a big help and genuinely excited for us!

- Dwight, DEALERRATER

Jeremy was GREAT! He helped me lease my 7th car (Rav4) from Toyota. He was so easy to talk to and listened to what I wanted. He helped me get the deal I needed. I'm a woman and in a "man's world" of the dealership, I never felt pressured or intimidated. Jeremy made the entire experience super easy....

- Kirby1221, DEALERRATER

Rather than toss around empty superlatives, let me share my wife & my experience which included Joe Mount's attention to our needs starting a 8:30am and not ending under we test drove 3 vehicles, negotiated in good faith on two of them, and signed an purchase agreement after 5pm the same day. In...

- Grady, DEALERRATER

This black Toyota RAV4 feels strong, dependable, fuel efficient, tech smart, roomy, confident, fun, practical.

- rewati acharya, DEALERRATER

From walking in the door at Heritage to after the sale Adam is diligent, approachable, efficient, confident and knowledgeable. His attention to detail in every aspect of the sale is refreshing. I highly recommend Adam for your next Toyota purchase.

- Debra Fraser, DEALERRATER

it was great working with rob he went to the max to get me what i wanted.I would recommend him to everyone

- dlamott, DEALERRATER

We worked with Billy Burke and Ryan Denecker and are very pleased with the experience. We went in knowing exactly which vehicle we wanted with competitive prices from other dealers. In less than 5 minutes we reached a fair deal. Billy and Ryan made the process quick and easy. They will be our go-to...

- Adam Eckhardt, GOOGLE

The dealership was great to deal with! Everyone was friendly, helpful and listened to all of our comments and concerns! Lindsey was an amazing sales woman! She took everything we wanted and needed in a vehicle and made our dreams come true. She was personable and made our car buying experience what...

- kristingrace0412, DEALERRATER

I was assisting my granddaughter with purchasing her first vehicle. We were fortunate to work with Caroline. She made the process a positive experience. In fact, I will contact Caroline in the spring to assist me in buying a Toyota Corolla!

- smbarber921, DEALERRATER

From start to finish Heritage Toyota gets 5 stars. Joe Mount was extremely knowledgeable about each vehicle that we looked at and was very patient with our multitude of questions. Frankie, Christine and Matt took us through all of the financial details, again answering all of our questions. We had...

- Merry Vigneau, GOOGLE

Great dealership and an amazing team! I first checked out a RAV4 back in 2021 and worked with Joe C. I reached back out again this month in 2026 for a RAV4, and I still remembered Joe because he was so good at what he did—and he even remembered me. That kind of service really stands out. Joe was...

- Madison Trono, GOOGLE

It was great! They were all so nice and helpful! I was able to buy my first new truck there!

- Steven Kinney, GOOGLE

Im so glad I chose to come to heritage Toyota. They were so welcoming and easy going. Did not push me and really cared about my wants and needs. They worked fast and helped me feel less stressed about getting a new vehicle. I highly recommend them! Everyone i worked with , even from the start of...

- Tgndurkee45, DEALERRATER

We were exceptionally pleased with Lindsey. She had unlimited time to answer all our questions and was particularly helpful with the new technology. We highly recommend her!

- Jantonicci, DEALERRATER

Rob was absolutely pleasure to work with. He was very patient listening to our concerns and questions and helped us make the right decision for our new car.

- hetaljdave, DEALERRATER

Tyber is great! He is thoughtful, knows his vehicle and worked very hard to get me into a new Rav4 Hybrid within a few days. I feel I got a very good deal and he worked hard to resolve some of the kinks that led to my buying the car. I trust him and had excellent follow up after purchase.

- agilehounds, DEALERRATER

Heritage is absolutely amazing!! They went above and beyond to make things happen! My sales guy Casey Morrow and sales manager Josh and the whole team continue to be the best!!!! I highly recommend heritage Toyota for all of your car needs!!!

- Sean Hourigan, GOOGLE

Daniel was very attentive and thorough in addressing my needs and interests in a vehicle. He didn’t deflect me concerns or interests. I never felt “rushed”.

- Alan Rubins, GOOGLE

Overall a Great Experience with Brian. Highly recommend working with him if you are looking for a new car. Great communication, knowledgeable, helpful and a very good process. Thanks again!

- Jaren, DEALERRATER

I recomend Toyota dealer to anyone looking for a new car.Great customer service and amazing stuff.

- m.elkaz, DEALERRATER

Lindsey made the experience of buying a car at Heritage great. I couldn't have hoped for a better salesperson. She communicated effectively and honestly, and I appreciate the knowledge, energy and humor she brought to the experience of buying a car. She was always patient and helped me buy exactly...

- LR, DEALERRATER

It was an overall great experience with Brian at Toyota. Welcoming atmosphere and Brian was incredibly helpful the entire time making sure I was comfortable and understood everything going on.

- leary802, DEALERRATER

Lindsey was amazing through the whole process. She kept me updated the entire time and answered questions quickly. I got weekly updates on the build to when it was sent on a vessel, till it was on a truck. Once it was on a truck it was daily updates. I got pictures as soon as it arrived. Followed...

- Samantha, DEALERRATER

Very impressed with the dealership. From sales to service everyone has been extremely helpful. The customer wait area in both areas is comfortable, clean and well stocked.

- Jantonicci, DEALERRATER

Joe texted me in the morning on Tuesday and that same afternoon I drove off the lot with my new Toyota Corolla Cross. Joe is amazing. Leasing a car for me can be a very stressful thing, but Joe always makes me feel comfortable. This is the second time I have worked with him and I will continue to...

- toothe, DEALERRATER

Easy to work with. Found me the car I wanted and it was a quick delivery. Great experience.

- dianestevens30, DEALERRATER

When Lindsey called me, I wasn't even thinking about trading in my car since I still had 6 months left in my lease. She made the process extremely painless! If it wasn't for Lindsey, I would still be driving my old car! I was very impressed with Lindsey! Thank you for making the transition easy. I...

- shoko530, DEALERRATER

Colby found exactly the car that I needed before I even knew what I wanted. He asked all the right questions and showed me great options in my price range. My trade in was a little tricky and he navigated that like a pro. Overall just a super nice and professional interaction. Highly recommend...

- Peg05452, DEALERRATER

Working with Joe Mount at Heritage Toyota was an excellent experience. He is quick and clear with communication with no pressure. Joe found the vehicle I was looking for at a price in my budget. I would recommend Joe and would return next time I need a good vehicle at a fair price. Thanks!

- Dominic, DEALERRATER

Loved working with the seales person Brian but the title delay was poorly handled by the finance department.A tank of gas didn't make up for extra trips and stress that caused me especially given the money I spent and 10 yrs of loyalty I'm offering them. It was disappointing.

- Mk, DEALERRATER

I’ve had my rav 4 for 13 months. Out of 365 days Toyota has had my car for 221 days fixing MAJOR warranty things. We now are in our 6th rental and just went to our gas in and it’s not taking the gas and it the level for the gas gauge is broken plus no snow tires in Vermont where I have kids had...

- ariel keenan, GOOGLE
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