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Heritage Toyota Scion strives for absolute perfection and if you are not completely satisfied, we want to hear about it. If you've had a less than satisfactory experience, please contact our Customer Relations Specialist, Nora Krom at 802-865-8187 or you may email her at customerservice@heritagevt.com.

To see what previous customers have said about their experiences with Heritage Toyota Scion, scroll down and read our most recent reviews.

Please help us continue to grow and serve the greater Burlington area by rating your recent experience working with the H-Team. We sincerely appreciate it, and are very fortunate to have you as part of the H-Team!

Customer Lobby
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Sciontc0721 22 Jun 2012
Worst place ever! They do not listen to you and fix your problems. I have been there four times with the same issue and it's still not fixed. They said no TSB no fix. That's BS I found one and they still didnt fix it and one thing that hasnt been fixed is a danger to the driver its the drivers seat!... Would not recommend them at all. Worst service ever! They look at you like you are crazy when there's something wrong! My car is brand new an they are saying its normal! I don't think so! Show more
1 rate
DealerRater
kidder03 08 Apr 2011
My wife and I leased a new Camry. The sales staff was good and knowledgeable, and we had a good overall experience. That was then....40 days ago. This is today. When we leased the car, we provided an insurance card, and were told that our insurance company would be called, and the Camry would be... added. I specifically asked if I should call my agent before we leave the dealership to add coverage, and was told "No...we will take care of that."I found out today, 40 days later that my insurance company was never called, and that I have been driving around with NO INSURANCE for the past 40 days because the ball was dropped!!!!In these days, where people sue at the drop of a hat, I cannot express the disappointment, and sheer anger at the position I have been put in. THANK GOD nothing has happened which warrants an insurance claim, but if I had hit and killed someone, they would own take my house, my savings, my kids college funds, and I would work for them, for the rest of my life...to say nothing about the massive fine, and HUGE insurance rates I would get for the rest of my life.We were pleased with everything until today....and I hate to say it, but no matter how good the price, and no matter what the perks are that are thrown our way, we will NEVER do business with the Heritage again. It takes a seriously bad experience to give the overall rating "Very Bad". Its one thing to have had some mis-information about car details, or think the price we paid was a little high, but a mistake of this magnitude just cannot be overlooked, and I will buy my next vehicle elsewhere. Show more
1 rate
DealerRater
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