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Heritage Toyota Scion strives for absolute perfection and if you are not completely satisfied, we want to hear about it. If you've had a less than satisfactory experience, please contact our Customer Relations Specialist, Nora Krom at 802-865-8187 or you may email her at customerservice@heritagevt.com.

To see what previous customers have said about their experiences with Heritage Toyota Scion, scroll down and read our most recent reviews.

Please help us continue to grow and serve the greater Burlington area by rating your recent experience working with the H-Team. We sincerely appreciate it, and are very fortunate to have you as part of the H-Team!

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pearl.sheri 06 Nov 2011
Overall I would strongly NOT recommend this dealership!!! At first we were treated well by two of Heritages sales representatives. Both Sue Robinson & Mike Dykstra were kind, knowledgable & seemed to be working with us to get us into a new Toyota Tacoma & also trade in a vehicle. However, after bein...g given a price for our trade-in by Ryan Denecker, and choosing a new Tacoma Ryan lowered the trade-in price by $1000.00 when we were ready to purchase. They also were quoting a finance rate of 2.9% but when writing up the paperwork it changed to 5.9%. This was not only insulting but rude, arrogant behavior & we felt like we had been blind-sided. We could have been given the price we had been told & then told they weren't able to lower the sticker price of the vehicle & we would have driven away in a new Tacoma. This treatment was uncalled for & very coniving. Luckily we found another Toyota dealer that actually was honest & trust worthy. Hope you have the same luck. Sheri Show more
2 rate
DealerRater
IMGETTINGSCREWED 21 Dec 2010
I have a Toyota Matrix that has a chronic problem with randomly not starting. The issue has been happening since I first purchased the car from Heritage in October of 2008. I stopped into Heritage once late in 08' and again in early 09' to ask Heritage if they would diagnose the problem. They tol...d me they couldn't do anything until the car was exhibiting the symptoms - meaning when it's broke bring it in. Bringing in a car that won't start means a tow and they couldn't promise me that it would be covered under warranty. The issue continued to happen and finally they agreed to look at in in October of 10'.Apparently they re calibrated the cars engine control nnit and gave it back to me after 10 days. A week later I was stranded in Lincoln with a car that wouldn't start and I had it towed to Heritage. They were unable to give me a loaner with AWD or snow tires - which I need to get up my driveway - so i was without a car for 6 days. Heritage replaced the ECU some pins in the key. Apparently, the car was all set and it was given back to me without explanation last Friday.Well, Monday evening I leave work late and get in the Matrix - guess what, it won't start.At this point the car has been out of service for more than 30 days and Toyota clearly has no idea what the issue is. Hopefully, Heritage and Toyota will do the right thing and get me out of this car.I'll be posting here and elsewhere on the net sooon... Show more
2 rate
DealerRater
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